24/7 Nurse-Led Telephone Triage
A Nurse Triage Line That Keeps Patients With Your Practice
Licensed registered nurses answer your patients’ after-hours calls using custom clinical protocols, then document and route every encounter back to your team. Not an answering service. Not AI.
- 24-hour triage nurse coverage, including nights, weekends, and holidays
- Fewer unnecessary ER visits and less provider burnout
- Scales your coverage without adding staff
Trusted by 1,400+ providers nationwide
HIPAA Compliant
Registered Nurses, Not AI
Custom Specialty Protocols
24/7 Coverage
Registered Nurses, Not AI
Custom Specialty Protocols
24/7 Coverage
The After-Hours Problem
Your Phone Does Not Stop When the Office Closes
Without a real nurse triage line, after-hours calls fall on your providers, push patients to the ER, and quietly drain revenue out of your practice.
Providers Burning Out
On-call physicians field routine calls at 2 a.m. that a triage nurse could safely handle.
Patients Sent to the ER
When no one answers, patients head to urgent care or the ER, then may not come back.
Revenue Walking Out
Every call sent elsewhere is a patient relationship and follow-up visit your practice loses.
How the Triage Line Works
Licensed RNs Handle the Call, Start to Finish
A clinical extension of your practice that answers, assesses, documents, and routes every call back to you.
1
Patient Calls
Your after-hours line routes to our registered nurses, day or night.
2
RN Triages
A licensed nurse assesses symptoms using protocols built for your specialty.
3
Care Is Guided
The nurse advises the patient and only escalates cases that truly need a physician.
4
You Get the Record
Every encounter is documented and routed back to your team by morning.
Measurable Results
Outcomes Your Practice Can Measure
From the NYU Wagner Graduate School study of after-hours nurse triage.
92.54%
Of after-hours calls resolved without an ED visit
87%
Of encounters handled without provider intervention
37%
Of encounters were billable
1,400+
Providers trust Anytime Telecare
A Nurse Triage Line, Not an Answering Service
An answering service takes a message and waits for your provider to call back. Anytime Telecare puts a licensed registered nurse on the line who clinically triages the call, advises the patient, documents the encounter, and escalates only what matters.
It is clinical care that acts as an extension of your practice, supported by technology but never replaced by it.
| Capability | Answering Service | Anytime Telecare |
|---|---|---|
| Licensed RN on the call | No | Yes |
| Clinical triage and advice | No | Yes |
| Specialty-specific protocols | No | Yes |
| Documented and routed to you | Messages only | Every call |
| Escalates only true emergencies | No | Yes |
Trusted by Providers
Providers Who Feel the Difference
“Your team is fabulous and do so much better than our last triage company. I feel your team is another provider out fighting fires for our practice, and I appreciate you.”
David Roer, MD
Pediatric Associates of Dayton
Pediatric Associates of Dayton
“Responsive customer service, receptive to innovations, extremely supportive of pediatricians and the families they serve.”
Chris Koutures, MD, FAAP
ActiveKidMD
ActiveKidMD
“Our call schedule is increased, but with Anytime, I actually feel like I am on call less.”
Dr. Arigo
Genesis Pediatrics
Genesis Pediatrics
Questions, Answered
Nurse Triage Line FAQ
What Is a Nurse Triage Line?
A nurse triage line is a phone service staffed by registered nurses who assess a patient’s symptoms using clinical protocols and guide them to the right level of care. For practices, it covers calls after hours so patients always reach clinical staff.
Is This Just an Answering Service?
No. An answering service takes messages. Our nurse triage line uses licensed registered nurses who clinically triage each call, then document and route the encounter back to your practice.
Is the Triage Line Staffed 24/7?
Yes. We provide 24-hour triage nurse coverage, including nights, weekends, and holidays, so your patients always reach a real nurse.
Do Real Nurses or AI Answer the Calls?
Real registered nurses answer every call. Technology supports them, it does not replace them, and we only escalate cases that truly need a physician.
How Much Does a Nurse Triage Line Cost?
Pricing is tailored to your practice’s size and specialty. Schedule a demo and we will build a quote that fits your coverage needs.
See Your Nurse Triage Line in Action
Book a 20 minute demo and we will show you nurse-led triage tailored to your specialty and state.
- Licensed RNs, not an answering service
- Coverage in 41 states, including non-compact states
- No new staff to hire or train