Why Larchmont Pediatrics Trusts Anytime Telecare’s After-Hours Nurse Triage

Introduction

After-hours care is a cornerstone of patient trust, especially for pediatric practices like Larchmont Pediatrics. With Anytime Telecare’s after-hours nurse triage services, they’ve found a reliable solution that not only ensures high-quality care but also enhances communication and satisfaction for both patients and providers.

The Challenge: Inefficient After-Hours Communication

Genesis Pediatrics found that traditional phone-based communication between triage nurses and on-call providers often led to delays. The time spent leaving messages and returning calls created a frustrating cycle of “phone tag,” which slowed down care decisions and impacted both providers and patients.

Let’s explore how high-quality video and our seamless nurse triage service empower practices like Larchmont Pediatrics to deliver exceptional after-hours care.

The Role of High-Quality Video in After-Hours Care

Larchmont Pediatrics leverages Anytime Telecare’s nurse triage solution, which integrates secure video conferencing to enhance the patient-provider connection. Here’s how high-quality video benefits their after-hours care:

• Improved Accuracy in Assessments: Video allows nurses to visually evaluate symptoms, like rashes or injuries, providing more informed advice.

• Increased Patient Reassurance: Parents appreciate the added layer of care and feel more confident knowing nurses can see their child’s condition in real time.

• Streamlined Escalation: When necessary, triage nurses can escalate cases to on-call providers, ensuring a smooth transition and continuity of care.

How Anytime Telecare Supports Practices

Beyond video capabilities, our after-hours nurse triage service offers:

• Seamless Communication: Nurses use secure messaging and video tools to share critical updates with on-call physicians, reducing delays and unnecessary disruptions.

• Patient Retention: By keeping after-hours inquiries within the practice, Larchmont Pediatrics avoids sending patients to third-party services or urgent care facilities.

• Provider Efficiency: The system handles routine and non-urgent calls, allowing on-call physicians to focus on pressing issues or maintain a better work-life balance.

   

Why It Works

At Anytime Telecare, we understand that patient care doesn’t stop when the office closes. Our advanced technology ensures that practices like Larchmont Pediatrics can deliver reliable, effective care after hours, maintaining the trust and loyalty of their patient base.